The Access Obligation

I’m taking a class right now that is NOT using a learning management system or LMS. During my undergrad, I only had a few courses using an LMS and my masters was mostly online, thus we relied heavily on our LMS for making the course happen. However, this is the first semester since I started my masters (I’m working towards an Ed.D. now) that I haven’t had an LMS for a course. While I generally don’t like the idea of college controlled LMS, I have grown to expect them to be used if at the very least to provide access to the syllabus and other general course information.

It may sound like I’m complaining, which is good, because I am. I don’t typically like to complain, or at least not in a public manner such as this, but I expect that course information is going to be available online, anytime, and every time I enroll in a course. The impetus of my complaint is that I’m stuck at work without my readings schedule. I have the time to read since class doesn’t start until 6pm, and have been, but now that I’ve finished my chapter I don’t know what other readings I have to do.

Now I could call my wife and have her tell my what I need to read next, or I could have been more organized and brought my folder with my paper copy of the readings with me to work…but I didn’t and that misses the point. I’m a paying customer and I have certain expectations when I spend a large amount of money. As far as my education goes, I expect to have access to my course materials regardless of where I am and when I’m accessing them. This is a base level expectation I have for my courses and is something I have become very accustomed to over the last four years.

The best part is that making these items available is something that could be done for the instructor if requested. At the very least, someone in the department or within the instructional design services on campus could help walk the instructor through the process of uploading the syllabus, readings and assignment schedule, as well as any other general course information. I’m not asking for my courses to be taught online in any fashion as much as I am asking for access. And higher education has an obligation to provide me that access, because even though I’m not likely to switch institutions, others may and others may not choose to attend a school that doesn’t provide this basic type of service.  Millennials have and will continue to enter higher education and are coming with very specific expectations for their courses. Much higher expectations than uploading a syllabus and readings schedule to BlackBoard. Are you ready higher ed? For some reason, I doubt it…

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